Privacy Policy

Welcome to Caffinex! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website (Caffinex.shop) and purchase our products, including coffee machines and handmade coffee cups.

1. Information We Collect

When you use our website, we may collect the following types of information:

• Personal Information: Name, email, phone number, billing/shipping address, and payment details when you place an order.

• Technical Information: IP address, browser type, device details, and browsing behavior on our website.

• Communication Data: Emails, chat messages, or inquiries you send to us.

• Cookies & Tracking Data: To enhance your shopping experience, we use cookies and similar technologies.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders accurately.

• Provide customer support and respond to inquiries.

• Improve our website, products, and services.

• Send promotional emails (only if you opt-in).

• Prevent fraud and secure transactions.

3. How We Protect Your Information

We take your privacy seriously and implement the following safeguards:

• Secure Transactions: All payments are encrypted and processed through trusted payment gateways.

• Data Confidentiality: We do not sell or share your data with third parties for marketing purposes.

• Restricted Access: Only authorized personnel have access to sensitive customer information.

4. Sharing Your Information

We only share your information with:

• Trusted Payment Processors: To securely complete transactions.

• Shipping Partners: To deliver your orders.

• Legal Authorities: If required by law to prevent fraud or criminal activity.

5. Your Rights & Choices

You have full control over your personal data. You can:

• Request access to the data we have about you.

• Correct or update your personal information.

• Opt out of marketing emails at any time.

• Request data deletion if you no longer wish to shop with us.

To exercise any of these rights, please contact us at ilicphilip@gmail.com or call +44 7413 060564.

6. Cookies & Tracking Technologies

We use cookies to improve your browsing experience. You can manage cookie preferences through your browser settings. By continuing to use our site, you agree to our cookie policy.

7. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this page regularly.

8. Contact Us

For any questions regarding this Privacy Policy, please contact us:

📧 Email: ilicphilip@gmail.com
📞 Phone: +44 7413 060564
🌍 Website: Caffinex.shop

Thank you for trusting Caffinex – where coffee meets perfection! ☕✨