Refund and Returns Policy

We want you to be fully satisfied with your purchase. If you are not happy with your order, please review our refund policy below:

1. Returns & Exchanges

• We accept returns within 30 days of purchase if the item is unused and in its original packaging.
• Customers must provide proof of purchase for all returns.

2. Damaged or Defective Items

• If you receive a damaged or defective product, please contact us immediately with photos, and we will arrange a replacement or refund.

3. Non-Refundable Items

• Personalized or custom-made items cannot be refunded unless defective.
• Used coffee machines and cups cannot be returned due to hygiene reasons.

4. Refund Processing

• Refunds will be processed within 7-10 business days after receiving the returned item.
• The refund will be issued to the original payment method.

5. Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our error.
• We recommend using a trackable shipping service for returns.

6. Contact Us for Returns

For return inquiries, please email us at ilicphilip@gmail.com or call +44 7413 060564.

Thank you for shopping with Caffinex! Your satisfaction is our priority. ☕✨